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Customer Service
- Shipping policies
- All orders are shipped via UPS Ground unless otherwise requested by the customer. If you are in need of an expedited delivery please notify us at 212-779-7123 immediately after placing your order. Any additional charges will be applied to your invoice.
We automatically insure all shipments against the invoiced amount and require a signature confirmation. If you do not desire to have your shipment insured you will need to notify us before placing your order so that we are able to provide you with an "Insurance Waiver". Be aware that if you neglect the insurance on your package Rodem Inc. will not be held responsible for any lost or damaged items. Any items that are reported as such during the shipment will be at the customer's own risk and expense. Please note that UPS will also not be accountable for re-payment if the shipment is uninsured. - Order acceptance
- The receipt of an e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Galian.com (Galian Handbags) reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order.
- Method of payment
- US domestic customers: We only accept major credit card of bank T/T in advance. If your shipping address is different from the billing address, please notify your credit card company to add the shipping address as an alternative address (in addition to the billing address) in order to expedite the payment process. Otherwise, your order will be shipped to the billing address on file. We do appreciate your understanding and cooperation of avoiding the credit card fraud.
International customers: We only accept T/T in advance for all international customers. An additional charge of $20.00 USD for wiring service fee will be added to your order. - Return & Exchange
- Rodem Inc. does not accept any returns or exchanges since we do not sell used items. You have a total of 10 days from the day you receive the invoice to inspect the merchandise and make any claims about receiving a wrong style or a factory defective item. We must be notified before any return so that we are able to grant you a RMA (Return Merchandise Authorization). We will only accept merchandise wrongly shipped of damaged from factory. Items sent without an RMA will be neglected and returned to the customer at his expense. ALL SALES ARE FINAL. Once we receive the defective shipment it will be inspected by our personnel. If the item is found to be factory damaged you will have a credit applied towards your next purchase. Otherwise, the credit will not be applied. If the item is found not to be damaged, the customer will be charged a 25% restocking fee and a deduction of shipping cost will have effect to their credit card.
- Privacy Policy
- GALIAN is committed to protecting your privacy.
This privacy statement discloses what information we gather about you when you visit the GALIAN.com Site and describes how we use that information. Our policy is to keep the personal information we receive from our Site completely confidential and used solely for internal purposes. We will not share your personal information with any other parties.
Collection of Your Personal Information The personal information we collect may include your name, title, company or organization name, e-mail and phone number. We may collect certain information about your visit, such as type of browser you use; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our Site. This information is used to help improve the Site and administer the Site.
Use of Your Personal Information The personal information collected on this Site will be used to provide the services you have requested. We may use your personal information to provide you with important information about the product or service that you are using, including critical updates and notifications. Additionally, we may send you information about other GALIAN.com products and services. - Questions
- If you have any questions about this Privacy Statement or concerns about the way we process your Personal Data, please contact us using the Contact Us form. We may occasionally modify this privacy statement. All such changes will be reflected on this web page.
